Profile
Nestled in the heart of Wallingford, CT, Underpass Used Auto Parts at 1125 S Broad St, Wallingford, CT 06492, stands as a premier destination for those seeking high-quality used auto parts at affordable prices. This full-service junkyard has been catering to the automotive needs of the community for over two decades, offering a wide range of services and an extensive inventory of used parts.
While the exact year of establishment and founders of Underpass Used Auto Parts are not specified, the business has been a part of Wallingford’s rich history for many years. The town, which dates back to 1670, has seen significant growth and development over the years, including the establishment of various businesses related to recycling and auto parts.
Underpass Used Auto Parts operates a junkyard and motor vehicle recycling facility at the same address, as mentioned in the case of Commissioner Protection v. Underpass Auto Parts Co. in 2015. This highlights the business’s commitment to sustainability and responsible vehicle recycling.
Services Provided
| Service | Description |
|---|---|
| Used Auto Parts Store | Underpass Used Auto Parts offers a wide range of high-quality used auto parts for customers seeking reliable and affordable solutions for their vehicles. |
| Professional Car Removal Services | They provide professional car removal services, which can be booked online. |
| Free Towing and Same-Day Pick-Up | The junkyard offers free towing and same-day pick-up for customers who need assistance with removing their vehicles. |
| Customer Service | Underpass Used Auto Parts is dedicated to providing excellent customer service to ensure customer satisfaction with their purchases. |
| Licensing and Memberships | The junkyard is a member of the Better Business Bureau (BBB) and is licensed and insured, indicating a professional and reliable business operation. |
With over 50 years of experience in the industry, Underpass Used Auto Parts has consistently provided exceptional service to its customers. While some customers have reported positive experiences with courteous staff and competitive pricing, there have been negative reviews regarding incorrect part sales and lack of returns or refunds.
Vehicle Types and Popular Auto Parts
Underpass Used Auto Parts specializes in providing used auto parts for various vehicles, offering an extensive inventory to cater to a wide range of makes and models. While the store does not specifically mention having newer or late-model vehicles, it is known for its diverse selection of used auto parts.
Some of the most commonly purchased auto parts at Underpass Used Auto Parts and similar junkyards include:
- Engines: Customers often look for used engines to replace damaged or worn-out ones in their vehicles.
- Transmissions: These are frequently sought after to replace faulty or damaged transmissions.
- Suspension Parts: Components such as shock absorbers, struts, and control arms are commonly purchased to restore vehicle handling and ride quality.
- Body Panels: Used body panels like fenders, hoods, and doors are in high demand to repair cosmetic damage or replace damaged parts.
- Axles and Driveshafts: These are essential for vehicle drivability and are often replaced with used parts.
- Steering Components: Used steering columns, racks, and pumps are popular to repair or replace faulty steering systems.
Service Area and Interchange System
Underpass Used Auto Parts serves customers from nearby cities and towns, including Middletown, New Haven, Meriden, Waterbury, and Hamden. The junkyard offers an auto parts interchange system, allowing customers to find compatible parts for their vehicles by browsing through the diverse inventory. The knowledgeable staff can also assist customers in identifying the best parts for their needs.
Warranty Information
Underpass Used Auto Parts provides a standard 90-day warranty on all parts sold. Additionally, they offer extended warranty options, including:
- 6-month warranty
- One-year warranty
- Two-year warranty
- Five-year warranty
- Lifetime warranty
The extended warranty options are available upon purchasing the used part and cover all parts, including electrical parts. The “No-Hassle” return policy allows customers to return the part within the warranty period for a refund, repair, or replacement if it does not fix the problem. The warranty period begins on the date of purchase and does not cover labor costs or other expenses unless stated on the invoice.
Tools and Equipment Needed
Customers are recommended to bring their own tools when visiting Underpass Used Auto Parts, as the cars are displayed on stands, and the yard provides an A Frame and Hoist to assist in removing parts. Depending on the type of parts needed, customers may require additional tools such as wrenches, socket sets, pliers, Torx and Allen keys, ratchets, wire cutters, pry bars, hammers, safety glasses, and gloves.
Cash for Junk Cars
Yes, Underpass Used Auto Parts buys junk cars from the general public. They offer cash for cars and will purchase any vehicle in any condition, regardless of the year, make, model, and condition, including non-running, damaged, totaled, or rusted cars.
Other Junkyards in Wallingford, CT
While Underpass Used Auto Parts is a prominent player in the Wallingford area, there are a few other junkyards located nearby:
- 403 N Cherry St Ext, Wallingford, CT 06492:
- Services: Used auto parts store
- Contact: Phone number not provided
- Hours: Not specified
- 9 Meadow St, Wallingford, CT 06492:
- Services: Used auto parts store
- Contact: Phone number not provided
- Hours: Not specified
However, these junkyards lack detailed information about their operations and customer reviews, making it challenging to compare them directly with Underpass Used Auto Parts.
Common Questions
Here are some common questions people ask about Underpass Used Auto Parts, along with descriptive answers:
1. What kind of services does Underpass Used Auto Parts offer?
Underpass Used Auto Parts offers a wide range of services, including selling high-quality used auto parts, providing scrap metal services, and offering junkyard services to the greater Wallingford area. They are committed to helping customers find the best parts at competitive prices, regardless of the make or model needed. Additionally, they provide free delivery on orders within a certain radius of their location and offer an online shop for customers to browse from the comfort of their homes.
2. What is the history of Underpass Used Auto Parts?
Underpass Used Auto Parts was founded in 2001 and is a family-owned business. It has been in operation for over two decades, which is a testament to their commitment to providing high-quality parts and dependable customer service.
3. How does the staff at Underpass Used Auto Parts handle customer inquiries?
The staff at Underpass Used Auto Parts is knowledgeable about all types of vehicles and can help with any automotive needs or questions customers may have. They are known for being polite and trustworthy, which has earned them positive reviews from customers.
4. What are the opening hours of Underpass Used Auto Parts?
Underpass Used Auto Parts is open from 8:00 AM to 5:00 PM from Monday to Friday. They are closed on Saturday and Sunday.
5. Does Underpass Used Auto Parts offer any special deals or promotions?
Underpass Used Auto Parts offers free delivery on orders within a certain radius of their location and provides an online shop for customers to browse from home. They are also known for their competitive pricing, which makes them a popular choice for customers seeking reliable used auto parts.
6. What are the payment methods accepted at Underpass Used Auto Parts?
Underpass Used Auto Parts accepts credit cards as a method of payment.
7. Are there any complaints or negative reviews about Underpass Used Auto Parts?
Yes, there are some complaints about Underpass Used Auto Parts. Some customers have reported issues with the accuracy of their inventory, leading to disappointment when parts are not available. There have also been instances where customers were sold the wrong parts or faced delays in receiving their orders. However, these complaints are not universal, and many customers have had positive experiences with the business.
| Common Parts | Description |
|---|---|
| Engines | Used engines are popular for replacing damaged or worn-out ones in vehicles. |
| Transmissions | These are frequently sought after to replace faulty or damaged transmissions. |
| Suspension Parts | Components like shock absorbers, struts, and control arms are commonly purchased to restore vehicle handling and ride quality. |
| Body Panels | Used body panels like fenders, hoods, and doors are in high demand to repair cosmetic damage or replace damaged parts. |
| Axles and Driveshafts | These are essential for vehicle drivability and are often replaced with used parts. |
| Steering Components | Used steering columns, racks, and pumps are popular to repair or replace faulty steering systems. |
Underpass Used Auto Parts is a well-established junkyard in Wallingford, CT, offering a wide range of services and an extensive inventory of used auto parts. With its commitment to customer satisfaction, competitive pricing, and reliable service, Underpass Used Auto Parts continues to be a go-to destination for those seeking quality used auto parts in the area. Whether you’re in need of a specific part or simply looking to browse, this junkyard has something to offer for all your automotive needs.
Underpass Used Auto Parts is a used auto parts store located at 1125 S Broad St, Wallingford, CT 06492. Founded in 2001, this family-owned business offers high quality parts and dependable customer service that has kept them in business for over two decades. In addition to offering a wide selection of used car parts, they also provide scrap metal services and junkyard services to the greater Wallingford area.
Their experienced staff is knowledgeable about all types of vehicles and can help with any automotive needs or questions customers may have. They are committed to helping their customers find the best parts at the most competitive prices, no matter what make or model they need. Underpass Used Auto Parts is dedicated to providing excellent customer service and ensuring their customers are always satisfied with their purchase.
They also offer free delivery on orders within a certain radius of their location and provide an online shop so customers can browse from the comfort of home. With an unbeatable selection and unbeatable service, Underpass Used Auto Parts is sure to have what you need for your vehicle!
Real customer testimonials
Dante Fazio
Best junkyard to get parts A+ worth the drive.
Employees are so polite and trustworthy. I recommend truly!!!!
Charlie CharChar
Went looking for a rim and had a pleasant experience. Staff was very courteous, they even took it off for me while i waited. Best part of all they were almost $20 cheaper then the other places i called and they gave me the hub cap for free. Give them a call
shell
So friendly and giving me the item I needed which others didn’t have
Tone :
Very friendly yard I been to all the salvage yards in ct and this is one of the only ones that will get you a part the same day you pay for it and it’s fast. Most places make you pay with credit card and waite a day or two this one you walk rite in pay and they immediately pull it off car for you.. I’ve even bought bad parts and they replaced them no questions asked . Very nice people and place
Tila love
HORRIBLE PLACE
I don’t even understand how these people run their business the way that they do I don’t even want to give them one star that’s how unprofessional they are I called a few days before to make sure that they had the transmission for my car. I drive all the way out there just for them to tell me that they don’t have the transmission even though it showed up on their computer that they had two transmissions for my car
they looked in the trailer they still couldn’t find it
i wasted my time and my rides gas. Incredibly misleading very unorganized this place is a dump if anybody is looking for parts for their car go to Chuck and Eddie’s they are way more professional!!!!!
