RockAuto, LLC is a leading provider of car parts and related accessories. Located at 6418 Normandy Ln #100 in Madison, WI 53719, the company has been in business since 1999 and has grown to become one of the largest online auto parts retailers in the United States. RockAuto specializes in providing quality car parts for both domestic and foreign vehicles, including replacement body panels, engine components, filters and fluids, electrical components, brakes and chassis parts. They also offer hard-to-find used parts for classic cars and vintage models. In addition to their competitive prices and large selection of products, customers can rely on RockAuto for fast shipping and exceptional customer service. RockAuto also partners with junkyards and salvage yards around the country to provide used auto parts for those looking to save money without compromising quality. The company offers an extensive scrap metal dealer network as well as a well-stocked inventory of recycled aluminum alloy products. RockAuto is committed to delivering quality car parts that are safe, reliable, and affordable so customers can get back on the road quickly without breaking their budget.
My go-to place for replacement parts for my Lexus cars. So so easy to do a good part of the maintenance yourself with Rockauto and YouTube. My local dealer wanted $65 to replace the cabin air filter–needless to say I saved, oh, $60 by purchasing an OEM filter from RockAuto and installing it myself 🙂 thanks again, only complaint I would have is they don't sell that awesome strapping tape they use on the boxes!
Can’t beat them on price and quality. Awesome return policy just make sure you hold on to the box till you verify the part is good so you can send it back if it happens to have a defect. Shipping is free if you want you can pay for next day. Been buying my parts from rock auto five years now and every thing i have purchased has not disappointed. Plus they send you discount codes all the time when they all ready have the best prices I’ve found.
I used Rockauto several times now with no issues. The last time I ordered parts from them they sent a part that was slightly different. Made me question the parts weather they were right or not. Didn't even look like what was on the website. Even had a different picture when I was returning it. I explained it in the summary, but ended up costing me about $60.00 to ship them back. I also sent them a picture of the two parts side by side. You can clearly see the difference in the bushings. This was not my fault, but I ended up paying for there mistake. There's no way to call and talk to anyone over the phone either. I would highly recommend (even if it cost slightly more) to go to a local auto parts store. Then if there's a problem it can be resolved. Once again, Rockauto sent the wrong part!
I was not at all satisfied with my purchase from Rock Auto.
I just wanted to buy a piece for a reasonable price, but it cost me a lot.
Two “Moog” brand “Control Arm” that I bought for my Kia Optima on October 30, 2020, broke, even five months didn't pass away! When I wanted to replace this part, which was obviously of inferior quality, with a better part, Ralph from customer service told me that the warranty was valid for the same part, I had to repurchase the same part.
In the meantime, I realized that the warranty given by Rock Auto does not provide complete protection.
I paid twice for shipping to get this part with a warranty from Rock Auto and return the old part. My vehicle was in the service for two days, and I paid 250$ for labor costs. Unfortunately, my problem is not over yet. Only six months have passed since this repair we made in April; on October 15, the piece on the left broke again (see the attached picture!). To not incur the same costs again, I bought the piece at the head of the broken piece for $40, gave it $100 to the master too, and repaired my vehicle. Is it over? No! After one month, this time, the right side one broke (see attached video!).
I bought a piece from Rock Auto; I regretted it a thousand times.
I will also write this experience as customer feedback.
Unhappy Customer
UK reviewer. Orders have always come quickly and even things like Spark Plugs have always worked out cheeper to order from here and have imported than buying from Halfrauds or equivalent. Never had a fault or broken part sent.
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