Butler Auto Recycling at 6401 N Palafox St, Pensacola, FL 32503

Honestly, most places just want your money and move on—but Butler Auto Recycling actually gives a damn. Bought a C5 Corvette steering wheel from their eBay store at a solid price, and when life threw a wrench in my plans (had to bail out of town last-minute), I figured my package was toast. Called them expecting the usual corporate runaround, but nope. They didn’t just fix it—they *improved* it. Rerouted my shipment to my new address, and it showed up early. No hassle, no attitude. Just good people doing right by a customer. That’s the kind of service that makes you a repeat buyer. And yeah, their prices on quality parts? Still unbeatable. ---

Ordered from them before, no issues. Last time, though, they sent the wrong part. Sent it back, reordered the right one, got credit for the mistake—simple enough. The parts I *did* get were exactly as described. Only real headache? Paying $26 to return the wrong one. Still, I’ll buy from them again. Mistakes happen, but they handled it clean. That’s more than some places do.

Honestly, this whole thing was a mess from the start. I was hunting for a 2014 5.3 engine with decent miles, and this one popped up at $2,174—which seemed fair, since most in that mileage range were priced higher. There were even engines with way more miles listed for more money, so it wasn’t like the price was some kind of typo or steal. Still, $2,174 is $2,174, so I called to double-check. The guy on the phone said yeah, that’s the right price, no problem. I told him I’d drive 2.5 hours to pick it up, and he said it’d be ready in 2-3 hours. Fine, I sent a $500 deposit to hold it. That night, right before they closed, I called to confirm it’d be ready the next morning when I got there. The sales guy was stumbling over his words, and suddenly it wasn’t ready until 1 p.m. Something felt off. So the next morning, before I even hit the road, I called again. The guy said the order was locked, he couldn’t see what was going on, and transferred me to accounting. Accounting said there was an issue and the manager would explain. When the manager got on, he said they’d posted the wrong price and couldn’t sell it. My money would be refunded. Here’s the thing—they listed it at that price, I called and confirmed it, they took my deposit. After all that, they just changed their mind? And the communication was a joke. If I hadn’t called twice after they already knew there was a problem, I would’ve driven 5 hours round-trip for nothing. They could’ve reached out to me. I get the engine was cheaper than average, but it wasn’t *that* cheap. I’ve seen others with similar miles for the same price, just with shipping. The real issue is they confirmed the price, took my money, and then acted like none of it mattered. Not cool.

Ordered a dash panel, and it came cracked. Sent them pics right away, half-expecting a fight over it. Instead? They said, *"No problem, we’ll send a new one."* And they did—faster than I thought, in better packaging, and the replacement matched perfectly. No back-and-forth, no excuses. Just fixed it. That’s how you run a business. ---

I’ve sold auto parts for years, so I know what *good* packing looks like. But Butler? They put most sellers to shame. Needed a shark fin antenna after mine vanished (still no clue where it went), and everyone said, *"Just grab a cheap one on Amazon."* Nah. My radio’s been finicky, so I figured I needed the real deal—and that’s exactly what I got. Part worked flawlessly, arrived fast, and they answered every question without making me feel like a nuisance. Now? They’re my first stop for anything car-related. No brainer. ---

These guys don’t just meet expectations—they *crush* them. Ordered a part, and it came damaged. Sent them photos, ready for the usual *"Sorry, not our fault"* song and dance. Instead? They had a replacement on the way *before I even finished typing the message.* And not just any replacement—this one was *better.* Packed tight, arrived intact, and now it’s sitting pretty on my show car. Every time someone asks where I got it, I tell them to stop messing around and just order from Butler. Period. ---